Unfortunately this type of customer behavior happens in far to many industries
I am a Certified Public Accountant, licenses, regulated, must take continuing education, pay for malpractice insurance —-
Yet I too have customer that heard this or that about the tax law and they want me to do it on there returns. Then they get mad when I will not. (I am not going to risk my livelihood for anyone.)
So while I do care about my customer, I also know that not everyone can be my customer. I have been know to quick a client and give them back their money.
So I learned a few rules, that may also apply to you
If a customer thinks that I don’t enough —- I don’t
If a customer thinks I am too expensive —– I am
There will always be a good paying customer behind that one. Sometimes the best business is that which you do not get.
Care about you customer, choice them with care.