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Slightly off topic, but frosts my balls even worse. Working at a small shop in a gas station. Guy comes in early in the morning. Wants someone to look at his car and tell him whats wrong with it while he stands over you watching every move like a hawk. Annoying but not the worse I have been treated by a customer. Tell him the problem and he says he will return it for repair “when he gets paid”. Forget it till he shows up with a different vehicle wanting it diagnosed for free also. Other tech gets the same song and dance. It happens three times in the next two weeks. Always different vehicles. And I can tell you this guy does not own all of them. We tell the owner about it. He makes sure he is the first to talk to the guy the next time he shows up. Starts to write up a work order and the guy freaks. Says he doesn’t want to pay for anything just wants to know what to do to fix it!
Slightly off topic, but frosts my balls even worse. Working at a small shop in a gas station. Guy comes in early in the morning. Wants someone to look at his car and tell him whats wrong with it while he stands over you watching every move like a hawk. Annoying but not the worse I have been treated by a customer. Tell him the problem and he says he will return it for repair “when he gets paid”. Forget it till he shows up with a different vehicle wanting it diagnosed for free also. Other tech gets the same song and dance. It happens three times in the next two weeks. Always different vehicles. And I can tell you this guy does not own all of them. We tell the owner about it. He makes sure he is the first to talk to the guy the next time he shows up. Starts to write up a work order and the guy freaks. Says he doesn’t want to pay for anything just wants to know what to do to fix it!
A friend of mine became tired of the flat rate system and took a job as an instructor at the local vocational school. His class was all high school students. He told me the biggest problem he had was a lack of problem solving skills. The kids were under the impression you go to a pc and punch up the answer and repair procedure for every problem you encounter. No “outside the box” thinking. If he passed 2 to 3 students a year who he thought could actually make a living in the field he considered himself lucky. And this guy and I became friends when I took night classes he taught on engine control systems many years ago which I knew nothing about. I am 3 times L1 certified so the guy knows his stuff.
A friend of mine became tired of the flat rate system and took a job as an instructor at the local vocational school. His class was all high school students. He told me the biggest problem he had was a lack of problem solving skills. The kids were under the impression you go to a pc and punch up the answer and repair procedure for every problem you encounter. No “outside the box” thinking. If he passed 2 to 3 students a year who he thought could actually make a living in the field he considered himself lucky. And this guy and I became friends when I took night classes he taught on engine control systems many years ago which I knew nothing about. I am 3 times L1 certified so the guy knows his stuff.
I am feelin’ you brother. Everything I use to do my job hurts,cracks,pops,snaps. After 15 years of the profit driven side of this business I took a fleet job for less money than I wanted but no customer/service writer crap. Been doing it for 20 years and have worked up to a comfortable salary and good benefits. I am 53 and hope to be able to retire in 5-7 years. Keep telling management it is time to find some younger guys to start training. Oh well, that will be their problem!
I am feelin’ you brother. Everything I use to do my job hurts,cracks,pops,snaps. After 15 years of the profit driven side of this business I took a fleet job for less money than I wanted but no customer/service writer crap. Been doing it for 20 years and have worked up to a comfortable salary and good benefits. I am 53 and hope to be able to retire in 5-7 years. Keep telling management it is time to find some younger guys to start training. Oh well, that will be their problem!