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Oil leaks from oil filter housing gasket, cracked air intake boots, serpentine belt idler bearings, window regulators, p/s hose from reservoir to pump leaks.
Sometimes management just seems to feel the need to come up with more outrageous ideas every meeting. I guess I got something different from the ted talk video. What I took away was that studies show that productivity goes down if the monetary carrot is the main motivator. It goes against what everyone thinks motivates people. The thing that finally drove me away from the dealership was the introduction of selling flushes. It got to the point that techs were not interested in fixing cars, just performing flushes to collect their spiffs. Management put the techs in the position of putting a price on their integrity, giving bonuses for selling unneeded services. The worst techs were making the most money. I am in a small independent shop now, but it’s still flat rate. Like I said, it’s usually ok for parts replacement, but discourages thorough diagnostics. I do more guessing than I would like because I don’t get paid for it. Thanks for your comments.
Just joined this group. Really enjoy the ETCG1 videos on youtube. I feel I can relate to a lot of what Eric has to say. I worked in Honda new car dealerships from 1979 through 2006. I received Honda’s highest certification, Diamond Level, and also won the Honda Top Tech contest in 1998. I have worked in a small independent import shop since 2007 and don’t get to do many Hondas anymore but have learned a lot about German cars. Looking forward to some good discussions.