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Eric,
My name is Tom Williams and I am a driveability technician for RPM Automotive in Jacksonville Florida. I have been in the industry for roughly 12 years. I have had both positive experiences and negative with the flat rate system ultimately resulting in me leaving the manufacturer that I was working for a substantial amount of time. I have also owned my own shop and I had a system of paying my technicians that is similar to the way that we get payed at RPM. We have an hourly rate that each technician gets payed. for the first year you are on flat rate and that is used as a measurement tool. At your one year you have a performance review and your pay type and rate change. Then you get payed against expected productivity. Basically they take how much production you had for the previous year and divide it by 52 weeks. You then get payed that amount each week at the end of the month if you actually produced more you get a bonus check. To make sure that technicians do not “milk” the system the average gets re-calculated each year. This is nice because I recently spent time diagnosing a vehicle which took me longer than I expected approximately 2 hours. Traditionally, I would have had to eaten that loss of time but in this case I am covered and I will make it up. I truly appreciate being valued for my experience and the tool between my ears, and it shows in the way that I am payed.
Eric,
My name is Tom Williams and I am a driveability technician for RPM Automotive in Jacksonville Florida. I have been in the industry for roughly 12 years. I have had both positive experiences and negative with the flat rate system ultimately resulting in me leaving the manufacturer that I was working for a substantial amount of time. I have also owned my own shop and I had a system of paying my technicians that is similar to the way that we get payed at RPM. We have an hourly rate that each technician gets payed. for the first year you are on flat rate and that is used as a measurement tool. At your one year you have a performance review and your pay type and rate change. Then you get payed against expected productivity. Basically they take how much production you had for the previous year and divide it by 52 weeks. You then get payed that amount each week at the end of the month if you actually produced more you get a bonus check. To make sure that technicians do not “milk” the system the average gets re-calculated each year. This is nice because I recently spent time diagnosing a vehicle which took me longer than I expected approximately 2 hours. Traditionally, I would have had to eaten that loss of time but in this case I am covered and I will make it up. I truly appreciate being valued for my experience and the tool between my ears, and it shows in the way that I am payed.