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[quote=”Fopeano” post=123509]Just say the magic words like you mean business!
http://youtu.be/ambeIQB6AGkIt helps if you’re holding a weapon in a threatening manner at the same time.[/quote]
Hahahaha that’s awesome.
[quote=”Fopeano” post=123509]Just say the magic words like you mean business!
http://youtu.be/ambeIQB6AGkIt helps if you’re holding a weapon in a threatening manner at the same time.[/quote]
Hahahaha that’s awesome.
How do I make sure my billing is done properly and I’m not getting screwed on flat rate. Any suggestions?
How do I make sure my billing is done properly and I’m not getting screwed on flat rate. Any suggestions?
I did an alignment on a guys car about three weeks ago. Did a nitrogen inflation on all four tires same day. He comes back three times saying his left front tire is leaking air and his alignment was never done properly.
Last Saturday I notice his car has a dent. After my service writer talks to the customer for a bit the customer finally admits he had an accident. Paid some back yard body shop guy money to fix the body panel.
I was pretty miffed about the guy lying. But I can appreciate how much he loves his car. I wish more customers looked after their car like him.
I did an alignment on a guys car about three weeks ago. Did a nitrogen inflation on all four tires same day. He comes back three times saying his left front tire is leaking air and his alignment was never done properly.
Last Saturday I notice his car has a dent. After my service writer talks to the customer for a bit the customer finally admits he had an accident. Paid some back yard body shop guy money to fix the body panel.
I was pretty miffed about the guy lying. But I can appreciate how much he loves his car. I wish more customers looked after their car like him.
It is refreshing to hear that it isn’t just dealerships. I think it’s the trade in general that gets a black eye. People seem to think they can go 30k miles without an oil change, then nothing major will happen on their car.
And I’m guilty of this also. My car has had some trouble starting the last couple days. I asked a tech at work that I trust what the issue might be. He asked me when the last time I changed my spark plugs. I hung my head and said “uh…. never”. So we changed my spark plugs, did a fuel system treatment. Then BOOM, my engine runs smoother and I gained 5mpg.
People do tend to get that glassy look to their eyes when I try to explain technical things. I even explain things like they are 8 years old and I’m telling them how a wheel rolls. But I do it with respect and courtesy. 99% of the time people can understand pretty complex subjects, or issues with their car.
When I see people RTFO from the dealership with a quote in hand, I see money leaving and a dangerous car on the road with my family.
Honestly earlier today I was legitimately worrying I was at the wrong place and I need to move on to Firestone or something. Now I understand it’s just stupid customers everywhere trying to get something for nothing.
It is refreshing to hear that it isn’t just dealerships. I think it’s the trade in general that gets a black eye. People seem to think they can go 30k miles without an oil change, then nothing major will happen on their car.
And I’m guilty of this also. My car has had some trouble starting the last couple days. I asked a tech at work that I trust what the issue might be. He asked me when the last time I changed my spark plugs. I hung my head and said “uh…. never”. So we changed my spark plugs, did a fuel system treatment. Then BOOM, my engine runs smoother and I gained 5mpg.
People do tend to get that glassy look to their eyes when I try to explain technical things. I even explain things like they are 8 years old and I’m telling them how a wheel rolls. But I do it with respect and courtesy. 99% of the time people can understand pretty complex subjects, or issues with their car.
When I see people RTFO from the dealership with a quote in hand, I see money leaving and a dangerous car on the road with my family.
Honestly earlier today I was legitimately worrying I was at the wrong place and I need to move on to Firestone or something. Now I understand it’s just stupid customers everywhere trying to get something for nothing.
[quote=”Fmxvxx” post=123406]You’ll find that happen a lot working in dealerships They’ll come in for a free VHC let you spend the time to tell them what’s wrong then take that to a discount garage and get them to carry out the work,they come to the main dealer to get the service stamp and carry out warranty work
That being said here at least we offer fixed priced servicing disc + pad changes clutches timing belts etc
At my old place the fixed prices were cheaper than most independent shops in the area.
Not sure what it’s like there but it’s always slow this time of year in the Uk the new model years come in march that things pick up again it’s steady from about mid/late jan but nobody wants to spend money on there car just after Christmas.[/quote]
This is mostly what I was touching on. I get that everyone slows down. Honestly everything does. Cable installation to engineering work with field testing, all slows down during the winter time.
I guess people doing the whole “free inspection and quote” thing is everywhere. Some people think dealerships are a rip off, some people think only great techs work at dealerships and independent shops are nothing but hacks and independent shops offer the best prices.
They are 100% right and wrong at the same time.
One thing I didn’t think about is the fact that most people come to us for an oil change, and any work we recommend they accept and pay for.
Its the people that come for free work that dip out and try to get something for free.
[quote=”Fmxvxx” post=123406]You’ll find that happen a lot working in dealerships They’ll come in for a free VHC let you spend the time to tell them what’s wrong then take that to a discount garage and get them to carry out the work,they come to the main dealer to get the service stamp and carry out warranty work
That being said here at least we offer fixed priced servicing disc + pad changes clutches timing belts etc
At my old place the fixed prices were cheaper than most independent shops in the area.
Not sure what it’s like there but it’s always slow this time of year in the Uk the new model years come in march that things pick up again it’s steady from about mid/late jan but nobody wants to spend money on there car just after Christmas.[/quote]
This is mostly what I was touching on. I get that everyone slows down. Honestly everything does. Cable installation to engineering work with field testing, all slows down during the winter time.
I guess people doing the whole “free inspection and quote” thing is everywhere. Some people think dealerships are a rip off, some people think only great techs work at dealerships and independent shops are nothing but hacks and independent shops offer the best prices.
They are 100% right and wrong at the same time.
One thing I didn’t think about is the fact that most people come to us for an oil change, and any work we recommend they accept and pay for.
Its the people that come for free work that dip out and try to get something for free.