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“The sales formula included excellent dealerships. And this excellence was demanded and enforced by dealer performance auditors that showed up frequently to make sure things are going well.”
Funny how horrendous VW dealerships are now. I hope that the diesel scam teaches the dealers some lessons about humility as much as it does VW itself.
“I’m not a muggle!” I love you, Eric, lol. 😀
Seriously, at Westchester Toyota in Yonkers, there’s a rep they have there, some older (50s-60s) heavyset guy who is a RIGHT BASTARD to basically everyone. I’d dealt with him a couple times before, and I wanted to break his computer’s monitor over his head before.
Went in once for service, and they brought me to his office, and as soon as I see him sitting in there, I just go “NOPE!” I turned to the manager and in full view of the guy said “There is no way I’m dealing with this prick again. Every time I’m in here I get the nastiest worst attitude from the guy, even though I bought the damn car from you all.”
They quickly gave me over to a lovely young lady working there who have me like a $5 oil change to boot. Nasty old dude tried to come up to me after they changed the oil and were bringing back the car to me to tell me that they weren’t doing an oil change for $5 (bla bla bla) and were going to charge me full price on it. The lady who’d helped me and the SM were in the waiting room, and I just waved them over and they walked him off together like doctors dealing with a psych patient. Got my oil change for that $5. 😛