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The two worst and funniest I can think of are:
1) We had done a brake job on a ladies vehicle. Put it out in the parking lot for her to get later and when she did she started to pull off. Rear tires squalling and smoking the whole way out. She proceeds to slam the door, storm into the customer waiting area and give the sale guy a good reaming about it wasn’t like that when she brought it. He walks the customer to the tech and asks what the problem is. Giving the tech all the credit in the world, without laughing he looked the lady square in the eye and told her she didn’t dis-engage the parking brake. Mid stride of another “it wasn’t like that..” she caught herself short, apologized and asked if we could show her where the release was.
2) The other was a customer came in for a basic oil change, nothing special. She drove off and came back 10 minutes later upset that she now hears a whistling sound that wasn’t there before we did the oil change. I was asked to ride with her after collectively not imagining what an oil change can do to make it whistle. During the drive sure enough I start hearing the whistle and promptly asked the young lady to roll her window ALL THE WAY UP. As you can imagine she got really red faced, apologized profusely and told me that’s why she lets her dad take care of things because she didn’t know about “car stuff”The two worst and funniest I can think of are:
1) We had done a brake job on a ladies vehicle. Put it out in the parking lot for her to get later and when she did she started to pull off. Rear tires squalling and smoking the whole way out. She proceeds to slam the door, storm into the customer waiting area and give the sale guy a good reaming about it wasn’t like that when she brought it. He walks the customer to the tech and asks what the problem is. Giving the tech all the credit in the world, without laughing he looked the lady square in the eye and told her she didn’t dis-engage the parking brake. Mid stride of another “it wasn’t like that..” she caught herself short, apologized and asked if we could show her where the release was.
2) The other was a customer came in for a basic oil change, nothing special. She drove off and came back 10 minutes later upset that she now hears a whistling sound that wasn’t there before we did the oil change. I was asked to ride with her after collectively not imagining what an oil change can do to make it whistle. During the drive sure enough I start hearing the whistle and promptly asked the young lady to roll her window ALL THE WAY UP. As you can imagine she got really red faced, apologized profusely and told me that’s why she lets her dad take care of things because she didn’t know about “car stuff”New guy -Donny
Been turning wrenches for the past 15 years. Mostly commercial stores. I am an anomaly by most standards. I have little interest in cars and definitely am not a gear head. I got hired originally as a sales guy but it turns out the shop manager hired to many sales guys and since he liked my interview he offered me a job turning wrenches. Needed the work and paycheck so I took the offer and told myself that I would give it a year or two to get caught up on things and move on…. 15 years later still saying the same thing. I am good enough to make money at this and care about my customers and enjoy the occasional gratification when you know you helped someone get home from a bad day. Other then that, since the down swing of the industry with both customer attitudes and expectations coupled with employer pay…. the drive to get out is stronger every day.New guy -Donny
Been turning wrenches for the past 15 years. Mostly commercial stores. I am an anomaly by most standards. I have little interest in cars and definitely am not a gear head. I got hired originally as a sales guy but it turns out the shop manager hired to many sales guys and since he liked my interview he offered me a job turning wrenches. Needed the work and paycheck so I took the offer and told myself that I would give it a year or two to get caught up on things and move on…. 15 years later still saying the same thing. I am good enough to make money at this and care about my customers and enjoy the occasional gratification when you know you helped someone get home from a bad day. Other then that, since the down swing of the industry with both customer attitudes and expectations coupled with employer pay…. the drive to get out is stronger every day.