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This is a quite timely topic for me.
I don’t mind if the tech suggests something because it’s obvious they looked at it and found an issue or potential issue.
The one I don’t like is the service adviser just looking at your mileage and putting out the scare tactics on your vehicle exploding if you don’t do these services now.
Case in point. I took the spouse’s VW in to the dealer yesterday to get a sensor replaced (the infamous P2431 code for the secondary air injection system pressure sensor for you VW 2.5L owners). VW had extended the warranty on this sensor and had an upgrade kit covered under the same warranty extension. Otherwise, it was a 10 minute job to do it myself. When I dropped it off, the service adviser had a list of about 10 things that absolutely needed to be done. I told him I had done all of those within the last 5000 miles, he was insistent that only dealer service could accurately service my car (really, only a dealer can change my plugs?). I think this guy was a new adviser and was working to get services scheduled, but still. Unfortunately, I’ve run into this at other dealers (Nissan most recently when my truck was in for a recall).
So I don’t mind the additional services suggestion, but just look at it or ask me if I’ve done it already before suggesting them.
There have been a couple of cases where I wanted specific parts installed that I provided.
In discussing this with the shop owner, We came to the following agreement:
The shop would post an additional change for the markup they would have charged for the standard part they would have installed. Warranty would be for installation issues only. If the part failed, it was on me.
I thought this was fair, but I’d like to get other opinions. The shop I go to is really good and I’d like them to stay around (since the wife keeps wanting to get VWs 🙂 )
There have been a couple of cases where I wanted specific parts installed that I provided.
In discussing this with the shop owner, We came to the following agreement:
The shop would post an additional change for the markup they would have charged for the standard part they would have installed. Warranty would be for installation issues only. If the part failed, it was on me.
I thought this was fair, but I’d like to get other opinions. The shop I go to is really good and I’d like them to stay around (since the wife keeps wanting to get VWs 🙂 )