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Chapter 3 notes 8/21/14
Starting a carter in the automotive industryDesire and interest not a hobby but it is a carrier computer and hands on skills needed
-job shadowing: we go to the dealership and work with a tech
-programs that are around ( Chrysler CAP,Toyota T-TEN,BMW STEP )
-soft skills; basic communication skills. And working together
Most systems are team systems , soft skills are also working alone able to lead or supervise be realistic about there skill level and trustworthiness always answer honestly
-follow up call is usually 2 or 3 days after the interview during the call ask “is there anything I can do to speed up the processChapter 2 notes 8/20/14
Carriers in the automotive service industryThe need for techs is on the rise!
The goal is to keep the vehicle through the life of the customer
Basic warranty basic covers first 3 years 36k miles and covers bumper to bumper warranty ( covers all the items in a vehicle for 3 years or 36k miles which ever comes first! Usually the items not covered are tires and brakes only it more it’s not covered if it’s abused
Emissions warranties:usually extends 5 years 70k-100k miles emissions warranty usually covers items like the oxygen censor or the catalytic converter and other devices that help control emissions
Extended warranty is provided by the manufacture and is usually added to the price of the vehicle at purchase
Aftermarket warranty offered by company’s other then the manufacture
Technician work sites
All these things come into play in the dealership
Most professional , most reliable
All the technicians service providers all have to do training either be online training or offsite training technicians have to meet minimum standards
Independent shops
Pep boys sears tire kingdom tires plus
Works on loll manufactures but are usually limited on access to updated information and cannot do factory warranty work
Mass merchandiser/aftermarket suppliers ( Sears,Goodyear,Firestone,Napa)
By the time your 40 you don’t want to be turning wrenches
Specialty shops, focus on one area of the vehicle (ac shops,tire-shops)
Fleet shops: usually provide basic maintenance for company vehicles
Technician job classification :
Lube tech(quick service technician) usually the entry level technician
New car prep: PDI “pre delivery inspection”
General service technician”light line technician” does maintenance and light repairs
Specialty technician focuses on one area of the vehicle common specialty areas were transmissions,engines,trim, and sometimes the front end specialist
— the way dealerships are setup “SW” service writers
Negative to a dispatcher system is the service writers have to communicate to all of the techs and the technicians need to communicate to different service writers another negative is that there is lots of favoritism
— team system
Positive things : quick lines of communication “a lot faster”
Negative things : if the service writer is out there is little of jobs for technician
If a technician is out limits the amount of cars that they an do ,if you have a bad service writer then it cost you money
Some team systems uses team leader
Technician team leader is usually the most experience technician in the team. And helps the technicians if they have trouble with a vehicle team leader helps technicians with their jobs
—- some team systems share hours in the team they add up all the technicians hours and divide them equally among them
— flat rate system; is getting paid by the job one set time regardless of how long it takes you
—back flag 🙁 = when the dealership takes money back for a job because the job was done incorrectly by the technician
—- SPIF- ( good )sales person incentive fund
— CSI– (. Customer service index) is the feed back system dealers use to check customer satisfaction
Shopforeman is in charge of maintaining the shop and supervising the technicians
Service advisor aka service writer is the person that documents the customers complaint and communicates the technicians findings with the customers
–service manager is in charge of the shop the technicians and the service writers
—parts counter person— the front counter person deals with the customers the back parts person deals with technician
Parts manager is in charge of the parts department guys and the parts store
–service director is in charge of service and parts department
Other carrier in the automotive industry
Sables representative for tools and equipment technical trainer technical school instructorsChapter 2 notes 8/20/14
Carriers in the automotive service industryThe need for techs is on the rise!
The goal is to keep the vehicle through the life of the customer
Basic warranty basic covers first 3 years 36k miles and covers bumper to bumper warranty ( covers all the items in a vehicle for 3 years or 36k miles which ever comes first! Usually the items not covered are tires and brakes only it more it’s not covered if it’s abused
Emissions warranties:usually extends 5 years 70k-100k miles emissions warranty usually covers items like the oxygen censor or the catalytic converter and other devices that help control emissions
Extended warranty is provided by the manufacture and is usually added to the price of the vehicle at purchase
Aftermarket warranty offered by company’s other then the manufacture
Technician work sites
All these things come into play in the dealership
Most professional , most reliable
All the technicians service providers all have to do training either be online training or offsite training technicians have to meet minimum standards
Independent shops
Pep boys sears tire kingdom tires plus
Works on loll manufactures but are usually limited on access to updated information and cannot do factory warranty work
Mass merchandiser/aftermarket suppliers ( Sears,Goodyear,Firestone,Napa)
By the time your 40 you don’t want to be turning wrenches
Specialty shops, focus on one area of the vehicle (ac shops,tire-shops)
Fleet shops: usually provide basic maintenance for company vehicles
Technician job classification :
Lube tech(quick service technician) usually the entry level technician
New car prep: PDI “pre delivery inspection”
General service technician”light line technician” does maintenance and light repairs
Specialty technician focuses on one area of the vehicle common specialty areas were transmissions,engines,trim, and sometimes the front end specialist
— the way dealerships are setup “SW” service writers
Negative to a dispatcher system is the service writers have to communicate to all of the techs and the technicians need to communicate to different service writers another negative is that there is lots of favoritism
— team system
Positive things : quick lines of communication “a lot faster”
Negative things : if the service writer is out there is little of jobs for technician
If a technician is out limits the amount of cars that they an do ,if you have a bad service writer then it cost you money
Some team systems uses team leader
Technician team leader is usually the most experience technician in the team. And helps the technicians if they have trouble with a vehicle team leader helps technicians with their jobs
—- some team systems share hours in the team they add up all the technicians hours and divide them equally among them
— flat rate system; is getting paid by the job one set time regardless of how long it takes you
—back flag 🙁 = when the dealership takes money back for a job because the job was done incorrectly by the technician
—- SPIF- ( good )sales person incentive fund
— CSI– (. Customer service index) is the feed back system dealers use to check customer satisfaction
Shopforeman is in charge of maintaining the shop and supervising the technicians
Service advisor aka service writer is the person that documents the customers complaint and communicates the technicians findings with the customers
–service manager is in charge of the shop the technicians and the service writers
—parts counter person— the front counter person deals with the customers the back parts person deals with technician
Parts manager is in charge of the parts department guys and the parts store
–service director is in charge of service and parts department
Other carrier in the automotive industry
Sables representative for tools and equipment technical trainer technical school instructorsChapter 1 the automobile notes mr.williams
8/19/14Part = smallest changeable item in a vehicle cannot be dissembled a belt is a part a windshield is a part a belt is a part
Electrical or electronic parts are gotten called components
Assembly
Set of fitted parts designed to complete a function
The engine is a assembly that converts fuel into usable power to move he vehicle
Technicians take assemblies apart and put them back together during maintenance service and repair operationsSystem group of related parts and assemblies that performs a specific job
Steering system is comprised of the steering wheel gears swivel joins and other parts
Allows the driver to turn the wheels when maneuvering the vehicleMajor vehicle systems
Way vehicles are else mobiles
Body
Made of steel aluminum fiberglass lass plastic or composite materials
Forums the outside of the vehicle
Chassis
consists of hour vehicles frame and everything attached to it except the body includes the tires wheels engine transmission drive axle assembly
Frame
Main metal structure that the parts connect to to make the chassis2 main ways to design a vehicle body over a frame construction
The body bolts to a thick steel frame also called full frame vehicleCalled full frame because it goes from bumper to bumper mostly found in trucks vans and luxury cars super strong and rigid yo u get a firm ride because it can handle weight it does not torque or twist only problem I s that it’s heavy
Uni-body car
Pretty much the most common way a vehicle is build now the uni-body has the frame built into the body most passenger cars are this design the frame does not go bumper to bumper one thing that changed with vehicles that made uni-body possible is because back then they had rwd car now they are now mostly fwd the cradle is the support that holds the engine and transmissionChassis stiffness
Measured in HZ( hertz) (sounds frequency)
The stiffer the chassis the smoother the rideReally important word
CAFE is the cooperate average fuel economy ( all of the manufactures cars)Body types
Sedan uses front and rear doors and a separate rear compartment
A,b,c pillars in order from front to middle to bank a,b,c
The location of a part in a vehicle is always given from the drivers seat perspective facing forward
Convertibles have the top that can be removed or lowered and usually has a reinforced A pillar
Hatchback a large rear door to access the rear compartment and the storage compartment can be accessed from the rear seats
Stationed wagon similar to a hatchback but with a larger storage area
Minivan similar interior storage as a station wagon but on a higher platform
Sport utility vehicle ( SUV) gave the confirm of the car but is built on. The chassis of a truck started tot a me off late 80s early 90s
Coupe a 2 door version of a sedan May or may not have rear seatsLongitudinal engine is mounted in front to rear direction
Transverse engine is mounted sideways in the vehicle
Most common cars have transverse engine mounting
Front engine rear wheel drives
Drive shaft also known as a Torque tube
Google “what is a crossover”Engine
Engines main purpose is to convert chemical energy into mechanical energy
The heat causes gas expansion crating pressure
Most automobile engines use a four stroke cycle
Four stroke cycle perfect burn 14.7 to 1 ————–
Four separate piston strokes are needed to produce one cycle
1 Intake stroke the piston is moving downwards and the intake valve is open the exhaust valve is closed
2 compression stroke both valves are closed and the piston is moving up
3 power stroke both valves closed ignite air to fuel mixture as it burns it crates heat and the air expands moving the piston downwards power stroke uses all 4 steps it crates the power for the engine the other 3 strokes use it
The exhaust stroke intake valve is closed and the exhaust valve is open forcing the gases into the exhaust
Combustion is a slow controlled burnFirst way to describe a engine is by the cylinders
The second is what type of ignition system
Spark ignition or compression ignition
Gasoline engines use a spark ignition diesel engines use compression
Cylinder orientation or design how the cylinders are arranged
We have inline engines were the cylinders are in a row
Another way of describing it is displacement
Could be measured in cubic inches or liters
Induction type : how the air gets into the engine
Naturally aspirated means the engine draws air via vacuum
Forced induction the engine has a turbo or supercharger that forces air into the engine
Fuel system is how the fuel is sprayed into the engine
Carbureted engines also used a vacuum
Throttle body injectors “TBI” sprayed the fuel instead of waiting for the vacuum
Port injected : individual injector for each cylinder mounted by the intake port “near intake valve”
Basic computer systems in the car
Sensors used for inputs in the computer
Sensors input devices that can produce or modify electrical signals with changes in a condition such as motion temperature or pressure
Control module computers that uses signals from input devices to control various output devices
First one is ECM ” engine control module ” it uses input from the sensors to control engine operation
Second one is PCM “power train control module” controls the engine and the transmission works as 1 unit
Third one is TCM ” transmission control module” talks to the ECM but only controls the transmission
Another one is a BCM ” body control module ” usually used to control accessories systems (ac,radio,”cruise control)Actuators : device that performs the output that the computer commanded
Emission control system
Reduce the amount of toxic substances produces by an engine
Prevent fuel vapor from entering the atmosphere
Remove unburied and partially burned fuel from the engine exhaust ” co,nox,hoc,co2Drive train system
Cvt transmissions “constant velocity transmission”Chapter 1 the automobile notes mr.williams
8/19/14Part = smallest changeable item in a vehicle cannot be dissembled a belt is a part a windshield is a part a belt is a part
Electrical or electronic parts are gotten called components
Assembly
Set of fitted parts designed to complete a function
The engine is a assembly that converts fuel into usable power to move he vehicle
Technicians take assemblies apart and put them back together during maintenance service and repair operationsSystem group of related parts and assemblies that performs a specific job
Steering system is comprised of the steering wheel gears swivel joins and other parts
Allows the driver to turn the wheels when maneuvering the vehicleMajor vehicle systems
Way vehicles are else mobiles
Body
Made of steel aluminum fiberglass lass plastic or composite materials
Forums the outside of the vehicle
Chassis
consists of hour vehicles frame and everything attached to it except the body includes the tires wheels engine transmission drive axle assembly
Frame
Main metal structure that the parts connect to to make the chassis2 main ways to design a vehicle body over a frame construction
The body bolts to a thick steel frame also called full frame vehicleCalled full frame because it goes from bumper to bumper mostly found in trucks vans and luxury cars super strong and rigid yo u get a firm ride because it can handle weight it does not torque or twist only problem I s that it’s heavy
Uni-body car
Pretty much the most common way a vehicle is build now the uni-body has the frame built into the body most passenger cars are this design the frame does not go bumper to bumper one thing that changed with vehicles that made uni-body possible is because back then they had rwd car now they are now mostly fwd the cradle is the support that holds the engine and transmissionChassis stiffness
Measured in HZ( hertz) (sounds frequency)
The stiffer the chassis the smoother the rideReally important word
CAFE is the cooperate average fuel economy ( all of the manufactures cars)Body types
Sedan uses front and rear doors and a separate rear compartment
A,b,c pillars in order from front to middle to bank a,b,c
The location of a part in a vehicle is always given from the drivers seat perspective facing forward
Convertibles have the top that can be removed or lowered and usually has a reinforced A pillar
Hatchback a large rear door to access the rear compartment and the storage compartment can be accessed from the rear seats
Stationed wagon similar to a hatchback but with a larger storage area
Minivan similar interior storage as a station wagon but on a higher platform
Sport utility vehicle ( SUV) gave the confirm of the car but is built on. The chassis of a truck started tot a me off late 80s early 90s
Coupe a 2 door version of a sedan May or may not have rear seatsLongitudinal engine is mounted in front to rear direction
Transverse engine is mounted sideways in the vehicle
Most common cars have transverse engine mounting
Front engine rear wheel drives
Drive shaft also known as a Torque tube
Google “what is a crossover”Engine
Engines main purpose is to convert chemical energy into mechanical energy
The heat causes gas expansion crating pressure
Most automobile engines use a four stroke cycle
Four stroke cycle perfect burn 14.7 to 1 ————–
Four separate piston strokes are needed to produce one cycle
1 Intake stroke the piston is moving downwards and the intake valve is open the exhaust valve is closed
2 compression stroke both valves are closed and the piston is moving up
3 power stroke both valves closed ignite air to fuel mixture as it burns it crates heat and the air expands moving the piston downwards power stroke uses all 4 steps it crates the power for the engine the other 3 strokes use it
The exhaust stroke intake valve is closed and the exhaust valve is open forcing the gases into the exhaust
Combustion is a slow controlled burnFirst way to describe a engine is by the cylinders
The second is what type of ignition system
Spark ignition or compression ignition
Gasoline engines use a spark ignition diesel engines use compression
Cylinder orientation or design how the cylinders are arranged
We have inline engines were the cylinders are in a row
Another way of describing it is displacement
Could be measured in cubic inches or liters
Induction type : how the air gets into the engine
Naturally aspirated means the engine draws air via vacuum
Forced induction the engine has a turbo or supercharger that forces air into the engine
Fuel system is how the fuel is sprayed into the engine
Carbureted engines also used a vacuum
Throttle body injectors “TBI” sprayed the fuel instead of waiting for the vacuum
Port injected : individual injector for each cylinder mounted by the intake port “near intake valve”
Basic computer systems in the car
Sensors used for inputs in the computer
Sensors input devices that can produce or modify electrical signals with changes in a condition such as motion temperature or pressure
Control module computers that uses signals from input devices to control various output devices
First one is ECM ” engine control module ” it uses input from the sensors to control engine operation
Second one is PCM “power train control module” controls the engine and the transmission works as 1 unit
Third one is TCM ” transmission control module” talks to the ECM but only controls the transmission
Another one is a BCM ” body control module ” usually used to control accessories systems (ac,radio,”cruise control)Actuators : device that performs the output that the computer commanded
Emission control system
Reduce the amount of toxic substances produces by an engine
Prevent fuel vapor from entering the atmosphere
Remove unburied and partially burned fuel from the engine exhaust ” co,nox,hoc,co2Drive train system
Cvt transmissions “constant velocity transmission”