[Juan]

update 8/27/14
i have a low “B” in the class because i got a 50-70% in a couple quizzes because i did not study but now im getting the hang of it and im doing good last test i did today i got 4 questions wrong out of 31 which is not bad so far in the class we have a quiz every single day on the notes that we take i drive a hour and a half to class everyday Monday- Thursday to get to class at 7 am i leave my house at 5.30am the class ends at 2.00pm – 2.15pm depending on how busy we are i usually get home at 3.30pm and go to sleep at 8pm or else i would die falling sleep behind the wheel my teacher seems harsh and mean but hes just being honest with you he doesn’t like it when your late to class because it shows that your not dependable but that’s normal because the stricter he is the more serious you take the class we started out the class with 34 students and currently we are down to 27 the other guys have dropped out and left the instructor says by the first year we should have about 17 students which i kinda believe him failing the class is really easy if you don’t study another interesting thing i found out was that the instructors quizzes are not multiple choice which makes it allot harder because you have to remember the term or the definition recently he gave us a quiz that said “read entire test before starting” and at the very bottom it said ” now wave to mr. williams and start your test” and no one did that so everyone got a 0% for not following directions hes real big on following directions you must have your shirt tucked in or else he will call your attention in front of class overall i really enjoy TTEN because i really do like this carrier and i can see me doing this 5-30 years from now one thing that really motivated me to go to collage is working minimum wage jobs like MacDonalds is no way to live.. when you make 7.70$ an hour might as well sell water bottles on the side of the road i used to work at “regal cinemas” as a usher and i was paid 7.79 then bumped up to 8.25$ per hour and i got paid bi-weekly and usually the paychecks were 200-300$ every two weeks and about 100-130$ went to gas and food and it was just no way to live im not afraid to say i got fired from regal because i could not show up to work one day i even called 3 hours ahead and it was my third strike ( first was coming in late by 12 minutes , second was not saying “hi welcome to regal” to a guest i said ” hi your theater 12 is on the left” instead of “hi welcome to regal your theater 12 is on the left” to EVERY CUSTOMER and i was given my second strike for that and then the third was not being able to go to work one day but anyways i understand what they did was right but i did feel bad because i was one of the few employees that actually cleaned the theater and actually checked theaters and i would go above and beyond what i had to do and they just let me go on Christmas day yup… ofcourse once the shift was over enough of that i don’t mind because they opened the doors to my new carrier in automotive ive always liked taking things apart and putting them back together or fixing them its such a good feeling you get and when i turned 18 i bought a 2007 scion tc which i modified and put little things here and there ive done most of the stuff my self besides specialty jobs like alignments tire removal ect .
oh i was pulled over for “a aftermarket exhaust” and he gave me a warning for that but then he asked me to put my windows up so i did and then he took out his window tint meter and gave me a 135$ window tint ticket… yes i knew i had illegal tints 5% ( were i live in Florida legal is 28% on the front)which made me really mad because i don’t smoke i don’t drink i pay collage class out of pocket i didn’t speed or HAVE MY WINDOWS UP they were down with my sunroof opened a state trooper is the one that gave me the ticket before i put the windows up i told him “i know the tints are to dark i have them that way for when i go to car shows the car looks good that’s why i don’t drive with the windows up and when it rains if i go past 40mph the rain does not get in the car do to the aerodynamics he said it doesn’t matter and continued to tint me i asked him if he was allowed to tell me to put up my windows and he said “yes they are against the law” so i had no choice but to take the ticket which i haven’t payed off because i simply don’t have the money to pay them specially when i have to buy impact 1/2 drive gun , impact sockets, lug nut sockets,torque wrench, rolling tool box , pliers set and many more “intro” tools or general tools that will cost me about 1-2,000$ and pay for collage out of pocket i did buy 30% window tint and i will be replacing the tint so i will not get a ticket again as of now i don’t know what im going to do with the ticket so im just holding it off until i have the money for it i will be uploading the tickets with censored information just so you guys can see what im experiencing lol that’s why im doing this in the first place so you guys can see the daily life of a student wanting to become a master tech and hopefully you guys can be with me thew out the ups and downs 😛
hopefully any info i post has helped you or teached you something you were not familiar with 🙂
8/24/14 , 10.29pm

[Juan]

update 8/27/14
i have a low “B” in the class because i got a 50-70% in a couple quizzes because i did not study but now im getting the hang of it and im doing good last test i did today i got 4 questions wrong out of 31 which is not bad so far in the class we have a quiz every single day on the notes that we take i drive a hour and a half to class everyday Monday- Thursday to get to class at 7 am i leave my house at 5.30am the class ends at 2.00pm – 2.15pm depending on how busy we are i usually get home at 3.30pm and go to sleep at 8pm or else i would die falling sleep behind the wheel my teacher seems harsh and mean but hes just being honest with you he doesn’t like it when your late to class because it shows that your not dependable but that’s normal because the stricter he is the more serious you take the class we started out the class with 34 students and currently we are down to 27 the other guys have dropped out and left the instructor says by the first year we should have about 17 students which i kinda believe him failing the class is really easy if you don’t study another interesting thing i found out was that the instructors quizzes are not multiple choice which makes it allot harder because you have to remember the term or the definition recently he gave us a quiz that said “read entire test before starting” and at the very bottom it said ” now wave to mr. williams and start your test” and no one did that so everyone got a 0% for not following directions hes real big on following directions you must have your shirt tucked in or else he will call your attention in front of class overall i really enjoy TTEN because i really do like this carrier and i can see me doing this 5-30 years from now one thing that really motivated me to go to collage is working minimum wage jobs like MacDonalds is no way to live.. when you make 7.70$ an hour might as well sell water bottles on the side of the road i used to work at “regal cinemas” as a usher and i was paid 7.79 then bumped up to 8.25$ per hour and i got paid bi-weekly and usually the paychecks were 200-300$ every two weeks and about 100-130$ went to gas and food and it was just no way to live im not afraid to say i got fired from regal because i could not show up to work one day i even called 3 hours ahead and it was my third strike ( first was coming in late by 12 minutes , second was not saying “hi welcome to regal” to a guest i said ” hi your theater 12 is on the left” instead of “hi welcome to regal your theater 12 is on the left” to EVERY CUSTOMER and i was given my second strike for that and then the third was not being able to go to work one day but anyways i understand what they did was right but i did feel bad because i was one of the few employees that actually cleaned the theater and actually checked theaters and i would go above and beyond what i had to do and they just let me go on Christmas day yup… ofcourse once the shift was over enough of that i don’t mind because they opened the doors to my new carrier in automotive ive always liked taking things apart and putting them back together or fixing them its such a good feeling you get and when i turned 18 i bought a 2007 scion tc which i modified and put little things here and there ive done most of the stuff my self besides specialty jobs like alignments tire removal ect .
oh i was pulled over for “a aftermarket exhaust” and he gave me a warning for that but then he asked me to put my windows up so i did and then he took out his window tint meter and gave me a 135$ window tint ticket… yes i knew i had illegal tints 5% ( were i live in Florida legal is 28% on the front)which made me really mad because i don’t smoke i don’t drink i pay collage class out of pocket i didn’t speed or HAVE MY WINDOWS UP they were down with my sunroof opened a state trooper is the one that gave me the ticket before i put the windows up i told him “i know the tints are to dark i have them that way for when i go to car shows the car looks good that’s why i don’t drive with the windows up and when it rains if i go past 40mph the rain does not get in the car do to the aerodynamics he said it doesn’t matter and continued to tint me i asked him if he was allowed to tell me to put up my windows and he said “yes they are against the law” so i had no choice but to take the ticket which i haven’t payed off because i simply don’t have the money to pay them specially when i have to buy impact 1/2 drive gun , impact sockets, lug nut sockets,torque wrench, rolling tool box , pliers set and many more “intro” tools or general tools that will cost me about 1-2,000$ and pay for collage out of pocket i did buy 30% window tint and i will be replacing the tint so i will not get a ticket again as of now i don’t know what im going to do with the ticket so im just holding it off until i have the money for it i will be uploading the tickets with censored information just so you guys can see what im experiencing lol that’s why im doing this in the first place so you guys can see the daily life of a student wanting to become a master tech and hopefully you guys can be with me thew out the ups and downs 😛
hopefully any info i post has helped you or teached you something you were not familiar with 🙂
8/24/14 , 10.29pm

[Juan]

Chapter 9 notes 8/26/14

Wrenches used to tighten or loosen a bolt or nut
Different type of wrenches
Opened-end wrench open on both ends each end is approx 2 sizes apart if the ends are different angles or different styles they will usually be the same size
Boxed end wrench- is a closed on both sides you wanna try to use a boxed end wrench over a opened end which will flex enough to damage the nut
(Offset: ends of the wrench are at a angle for Clarence)
Combination wrench: has a opens end and a boxed end on the other that are the same size opening
(Stubby: shortened version of the tool Ex: stubby combination wrench)
Line wrench: (specialty tool) similar to boxed end wrench with a small notch cut in both ends to allow to slide over pipes
Boxed end RATCHENING wrench: a boxed end wrench that allows for a ratching motion which allows for a faster removal of the nut or bolt
Adjustable wrench:allows the technician to change the size of the opening only use it if you have too
Ratchets and sockets
Sockets: different way to describe sockets
1)Drive size: is the with of the opening in the back of the socket were the ratchet of extension connects *3 main drive sizes: 1/4, 3/8, 1/2*
1/4 drive sockets usually range 4-15mm for light torque applications
3/8 drive sockets usually range 7-19mm for medium torque applications
1/2 drive sockets usually range 12-36mm for heavy duty applications
2) 6 point or 12 point sockets these are the most common openings
3) chrome or impact
Impact: usually are 6 point and have thicket walls then chrome sockets
Chrome: have thin sidewalls
4) standard or metric ( describing the size of the opening)
Until recently metric sets were identified by lines around the base of the socket
5) how deep the socket is ( deep or shallow sizes)
*****************Use a shallow socket when ever possible ************
Specialty socket: crows foot socket , spark plug socket: deep socket with a rubber insert to hold the spark plug when removing or installing O2 socket (oxygen sensor) has a notch cut out the side for the oxygen sensors wires
Socket drivers ( ratchets)
Socket drivers ratchet: allows the technician to turn the socket in one direction and freely on the other ( different variation handle length, drive size, head shape, head flexibility, angle of handle, and the number of teeth on the internal gear the more teeth the less movement needed for ratcheting action
Braker bar: used when extreme torque is necessary to loosen the bolt
Speed handle: Google
Torque wrench allows to tight the bolt to the specified tightness
3 common type torque wrenches
1) beam type torque wrench: must look directly in front to read and does not ratchet
2) dial type torque wrench: do not ratchet and you must look at it
3) a click type torque wrench: you can preset what torque you want it give you a audible and sensory feel to when you have achieved torque spec
CLICK TYPE TORQUE WRENCH SHOULD ALWAYS BE STORED IN THE LOWEST SETTING
Torque stick: is made from spring metal and is used to prevent over tightening of the lug nuts only used with impact guns
Screw driver
Made by Henry f Philip
Flatheads come in different sizes
Philip screw drivers come in different sizes 1,2,3 solid screw drivers are the best
Impact screw driver:is used to remove frozen screws
Torx bit: we’re specialty tool before
Tamper proof torque bits have a hole in the center to fit over the dimple in the screw
Torxbit sizes do not go in order one after the other
Allen wrench/key: 6 point comes in standerd and metric torxs only comes in “T” sizes if a socket has a E is used in inverted torx screws
Pry-bar is the equivalent to a braker bar used for leverage
Hammers
1) ball-peen hammer : flat surface on one side and a curved surface on the other
2) mallets: rubber mallet used to prevent damage to the object
3) dead blow hammer is filled with lead shot or sand to prevent recoil
4) plastic tip mallets have replaceable tips in am any shapes and sizes
5) brass tip mallet used to prevent not damage to the surface and prevent sparks
104 is the starting of the spin number
Pliers
Slip join pliers: have a adjustable pivot point to adjust the size of the opening
Rib joint pliers:have grooves in them that look like ribs
Diagonal cutters:pliers with sharp edges usually used to cut wires
Needle nose pliers: have a pointy tip to reach into small areas
Locking pliers: should only be used to loosen the bolt if it is damaged to much for a socket
Snapping pliers:specialty pliers used for internal and external snap rings
******
1) keep the heavier items in the lower drawer
2) Do not open more then a drawer at a time
3) there’s a place for every tool and every tool has its place
4) if you have to borrow a tool twice BUY YOUR OWN
5) clean your tools after each use

[Juan]

Chapter 9 notes 8/26/14

Wrenches used to tighten or loosen a bolt or nut
Different type of wrenches
Opened-end wrench open on both ends each end is approx 2 sizes apart if the ends are different angles or different styles they will usually be the same size
Boxed end wrench- is a closed on both sides you wanna try to use a boxed end wrench over a opened end which will flex enough to damage the nut
(Offset: ends of the wrench are at a angle for Clarence)
Combination wrench: has a opens end and a boxed end on the other that are the same size opening
(Stubby: shortened version of the tool Ex: stubby combination wrench)
Line wrench: (specialty tool) similar to boxed end wrench with a small notch cut in both ends to allow to slide over pipes
Boxed end RATCHENING wrench: a boxed end wrench that allows for a ratching motion which allows for a faster removal of the nut or bolt
Adjustable wrench:allows the technician to change the size of the opening only use it if you have too
Ratchets and sockets
Sockets: different way to describe sockets
1)Drive size: is the with of the opening in the back of the socket were the ratchet of extension connects *3 main drive sizes: 1/4, 3/8, 1/2*
1/4 drive sockets usually range 4-15mm for light torque applications
3/8 drive sockets usually range 7-19mm for medium torque applications
1/2 drive sockets usually range 12-36mm for heavy duty applications
2) 6 point or 12 point sockets these are the most common openings
3) chrome or impact
Impact: usually are 6 point and have thicket walls then chrome sockets
Chrome: have thin sidewalls
4) standard or metric ( describing the size of the opening)
Until recently metric sets were identified by lines around the base of the socket
5) how deep the socket is ( deep or shallow sizes)
*****************Use a shallow socket when ever possible ************
Specialty socket: crows foot socket , spark plug socket: deep socket with a rubber insert to hold the spark plug when removing or installing O2 socket (oxygen sensor) has a notch cut out the side for the oxygen sensors wires
Socket drivers ( ratchets)
Socket drivers ratchet: allows the technician to turn the socket in one direction and freely on the other ( different variation handle length, drive size, head shape, head flexibility, angle of handle, and the number of teeth on the internal gear the more teeth the less movement needed for ratcheting action
Braker bar: used when extreme torque is necessary to loosen the bolt
Speed handle: Google
Torque wrench allows to tight the bolt to the specified tightness
3 common type torque wrenches
1) beam type torque wrench: must look directly in front to read and does not ratchet
2) dial type torque wrench: do not ratchet and you must look at it
3) a click type torque wrench: you can preset what torque you want it give you a audible and sensory feel to when you have achieved torque spec
CLICK TYPE TORQUE WRENCH SHOULD ALWAYS BE STORED IN THE LOWEST SETTING
Torque stick: is made from spring metal and is used to prevent over tightening of the lug nuts only used with impact guns
Screw driver
Made by Henry f Philip
Flatheads come in different sizes
Philip screw drivers come in different sizes 1,2,3 solid screw drivers are the best
Impact screw driver:is used to remove frozen screws
Torx bit: we’re specialty tool before
Tamper proof torque bits have a hole in the center to fit over the dimple in the screw
Torxbit sizes do not go in order one after the other
Allen wrench/key: 6 point comes in standerd and metric torxs only comes in “T” sizes if a socket has a E is used in inverted torx screws
Pry-bar is the equivalent to a braker bar used for leverage
Hammers
1) ball-peen hammer : flat surface on one side and a curved surface on the other
2) mallets: rubber mallet used to prevent damage to the object
3) dead blow hammer is filled with lead shot or sand to prevent recoil
4) plastic tip mallets have replaceable tips in am any shapes and sizes
5) brass tip mallet used to prevent not damage to the surface and prevent sparks
104 is the starting of the spin number
Pliers
Slip join pliers: have a adjustable pivot point to adjust the size of the opening
Rib joint pliers:have grooves in them that look like ribs
Diagonal cutters:pliers with sharp edges usually used to cut wires
Needle nose pliers: have a pointy tip to reach into small areas
Locking pliers: should only be used to loosen the bolt if it is damaged to much for a socket
Snapping pliers:specialty pliers used for internal and external snap rings
******
1) keep the heavier items in the lower drawer
2) Do not open more then a drawer at a time
3) there’s a place for every tool and every tool has its place
4) if you have to borrow a tool twice BUY YOUR OWN
5) clean your tools after each use

[Juan]

Chapter 8

Thread size
Standard bolts
Unf : united national fine
Pitch: how many threads per inch
Unc= stander bolt
Tpi: threads per inch
Terminology: cap screws,bolts,studs,crest
Major diameter is the measurements on the tip of the treads
Minor diameter the grove on the smear part of the threads
Major diameter-pitch-length when asking for a bolt
When measureing a metric bolt the measurements are given in MM (miameters) and the tread pitch is the distance between the top
If it has lines it’s standerd if it has numbers it’s metric
Strength is the grade of the bolt
Tensile strength is the same as bolt strength and grade
The higher the number or the number of lines the higher the number the stronger the bolt

UNC-unified fine
Metric system ( M12-1.75 x 25 bolt

Si: standerd international

Standerd bolt
3-4-10unc-2ax1 3/4
3/4- thread diameter & bolt size
Some bolts have left handed threads they usually have a L on them

[Juan]

Chapter 8

Thread size
Standard bolts
Unf : united national fine
Pitch: how many threads per inch
Unc= stander bolt
Tpi: threads per inch
Terminology: cap screws,bolts,studs,crest
Major diameter is the measurements on the tip of the treads
Minor diameter the grove on the smear part of the threads
Major diameter-pitch-length when asking for a bolt
When measureing a metric bolt the measurements are given in MM (miameters) and the tread pitch is the distance between the top
If it has lines it’s standerd if it has numbers it’s metric
Strength is the grade of the bolt
Tensile strength is the same as bolt strength and grade
The higher the number or the number of lines the higher the number the stronger the bolt

UNC-unified fine
Metric system ( M12-1.75 x 25 bolt

Si: standerd international

Standerd bolt
3-4-10unc-2ax1 3/4
3/4- thread diameter & bolt size
Some bolts have left handed threads they usually have a L on them

[Juan]

Chapter 7 8/26/14
Environmental hazardous materials
Definition: chemicals or components that pose a danger to the environment and people if not disposed of properly
Terms to be familiar with
Personal protected equipment ( PPE)
Occupational safety and health act ( OSHA) law providing safe and healthy working conditions
Environmental protection agency ( EPA) the EPA publishes a list of hazardous material included in the code of federal regulations ( CFR) by federal law employees have the right to know if employes will be exposed
MSDS : material safety data sheet contains information Ina product such as boiling point the flashpoint (temperature it starts to burn) the ingredients safety precautions procedures of inhaled or digested storage recommendations and other safety informations all msds must be accessible for any employee
Resource conservation and recovery act ( RCRA ) controls the disposal of hazardous waiste
HEPA filter ( high efficiency particulate air vacuum ) cleans very fine air particles of dust
Disposing brake fluid is hygroscopic it absorbs moisture
1 gallon of oil can make 1 million of freshwater undrinkable
Chemical poisoning you could die
Hazardous solvents and regulatory
Dot department of transportation regulated materials used in vehicles
When caring a airbag carry it with the airbag facing away from you
Used tire disposal
Environmental concern used tires present a fore hazard and when burned crate a large a,mount of black smoke that contaminates the air

[Juan]

Chapter 7 8/26/14
Environmental hazardous materials
Definition: chemicals or components that pose a danger to the environment and people if not disposed of properly
Terms to be familiar with
Personal protected equipment ( PPE)
Occupational safety and health act ( OSHA) law providing safe and healthy working conditions
Environmental protection agency ( EPA) the EPA publishes a list of hazardous material included in the code of federal regulations ( CFR) by federal law employees have the right to know if employes will be exposed
MSDS : material safety data sheet contains information Ina product such as boiling point the flashpoint (temperature it starts to burn) the ingredients safety precautions procedures of inhaled or digested storage recommendations and other safety informations all msds must be accessible for any employee
Resource conservation and recovery act ( RCRA ) controls the disposal of hazardous waiste
HEPA filter ( high efficiency particulate air vacuum ) cleans very fine air particles of dust
Disposing brake fluid is hygroscopic it absorbs moisture
1 gallon of oil can make 1 million of freshwater undrinkable
Chemical poisoning you could die
Hazardous solvents and regulatory
Dot department of transportation regulated materials used in vehicles
When caring a airbag carry it with the airbag facing away from you
Used tire disposal
Environmental concern used tires present a fore hazard and when burned crate a large a,mount of black smoke that contaminates the air

[Juan]

Chapter 6 notes 8/25/14
PPE ( personal protective equipment
Bend with your knees not your back, carbon dioxide no tools on the floor
Disassembly is just as important to assembly
How to jump start a car anytime you deal with electrical you disconnect the negative first and reconnect it last
Both cars off
Connect the positive to the dead battery then connect the positive to the good battery then connect the negative cable from the good battery to a ground in the stalled car
Fire extinguisher
Class c is used for electrical fires
Class d is effective only on cp,bust ingle metals
PASS Point aim squeeze sweep
Fire blanket get blanket out and throw it out

[Juan]

Chapter 6 notes 8/25/14
PPE ( personal protective equipment
Bend with your knees not your back, carbon dioxide no tools on the floor
Disassembly is just as important to assembly
How to jump start a car anytime you deal with electrical you disconnect the negative first and reconnect it last
Both cars off
Connect the positive to the dead battery then connect the positive to the good battery then connect the negative cable from the good battery to a ground in the stalled car
Fire extinguisher
Class c is used for electrical fires
Class d is effective only on cp,bust ingle metals
PASS Point aim squeeze sweep
Fire blanket get blanket out and throw it out

[Juan]

Chapter 5 notes 8/25/14 technician certification

ASE ( automotive service excellence) have been recognized as the industry credential for the last 40 years ASE certification last 5 years there 8 basic automotive areas
A1 engine repair
A2 automatic transmission/transaxle
A3 manual all drive and axles
A4 suspension and steering
A5 brakes
A6 electrical / electronics
A7 heating and air conditioning
A8 engine performance
Have to have A8 to take L1 ( advanced performance)
School can count up too 1 year of experience
Not ASE certified until 2 years expire nice is done
ASE have between 40-60 questions depending on the area
The test are given online at designated testing sites
Most questions are gm related ( General Motors)
Key: correct awnser distract ores: incorrect awnsers
What type of questions are asked on the ASE
1) multiple choice
1 or 2 distractions are completely incorrect
The third distractor could be possible there’s only 1 right awnser
2) technician A technician B : treat each question as their own do not compare
3) most likely less likely do not over think the question do not create senerios just to make a awnser wrong
4) excerpt questions

[Juan]

Chapter 5 notes 8/25/14 technician certification

ASE ( automotive service excellence) have been recognized as the industry credential for the last 40 years ASE certification last 5 years there 8 basic automotive areas
A1 engine repair
A2 automatic transmission/transaxle
A3 manual all drive and axles
A4 suspension and steering
A5 brakes
A6 electrical / electronics
A7 heating and air conditioning
A8 engine performance
Have to have A8 to take L1 ( advanced performance)
School can count up too 1 year of experience
Not ASE certified until 2 years expire nice is done
ASE have between 40-60 questions depending on the area
The test are given online at designated testing sites
Most questions are gm related ( General Motors)
Key: correct awnser distract ores: incorrect awnsers
What type of questions are asked on the ASE
1) multiple choice
1 or 2 distractions are completely incorrect
The third distractor could be possible there’s only 1 right awnser
2) technician A technician B : treat each question as their own do not compare
3) most likely less likely do not over think the question do not create senerios just to make a awnser wrong
4) excerpt questions

[Juan]

Chapter 4 notes 8/21/14
Professionalism
Practice consistency,keep your word,develop technical expertise,be accountable
Ethics; set principles that govern conduct,ask your self is it legal? Would I be upset if someone did this to me,would others find my behavior correct?
Listing ability to hear and understand what is being said,takes practice and dedication must be continuously developed
Listening stop talking to hear the speaker talking using two words and terminology listeners understand make appropriate eye contact be sensitive to cultural difference to cultural differences Nonverbal communication tone and inflection of voice facial expressions,posture
— what happens on the first day
show up on time!!!!, shop owner or foreman should introduce new technician to key people and show new technician the facility , ALWAYS PAY ATTENTION,ask technician about skills and talents,review training tasks,direct work to technician that covers new training material,smile more
–three c’s or ( CCR)
customer complaint (what the customers complaint is )
Cause ( what caused it )
Correction ( what did you do to fix it )
MAIN JOB
Fix customers complaint , work cleanly and neatly, nothing posses off a customer off then seeing a grease mark on the steering wheel or armrest
Porters = car Jockies, you will learn bad habits at the dealer in class you will learn the proper way of doing things
Torque specs is the tightness a bolt or but should be tight too
Customer pay (cp)
When a repair completed place sticker on work order
-R&R (remove and replace)
R&I (remove and inspect)
New versus re-manufactured parts new parts have never been used on a vehicle re-manufactured(rebuilt) component had been used on a vehicle
Self management maintain professional appearance at all times , make sure your uniform is clean before working on another vehicle always have shirt tail tucked in Job evaluation follow instructions keep a neat and clan app for ask that work be check

[Juan]

Chapter 4 notes 8/21/14
Professionalism
Practice consistency,keep your word,develop technical expertise,be accountable
Ethics; set principles that govern conduct,ask your self is it legal? Would I be upset if someone did this to me,would others find my behavior correct?
Listing ability to hear and understand what is being said,takes practice and dedication must be continuously developed
Listening stop talking to hear the speaker talking using two words and terminology listeners understand make appropriate eye contact be sensitive to cultural difference to cultural differences Nonverbal communication tone and inflection of voice facial expressions,posture
— what happens on the first day
show up on time!!!!, shop owner or foreman should introduce new technician to key people and show new technician the facility , ALWAYS PAY ATTENTION,ask technician about skills and talents,review training tasks,direct work to technician that covers new training material,smile more
–three c’s or ( CCR)
customer complaint (what the customers complaint is )
Cause ( what caused it )
Correction ( what did you do to fix it )
MAIN JOB
Fix customers complaint , work cleanly and neatly, nothing posses off a customer off then seeing a grease mark on the steering wheel or armrest
Porters = car Jockies, you will learn bad habits at the dealer in class you will learn the proper way of doing things
Torque specs is the tightness a bolt or but should be tight too
Customer pay (cp)
When a repair completed place sticker on work order
-R&R (remove and replace)
R&I (remove and inspect)
New versus re-manufactured parts new parts have never been used on a vehicle re-manufactured(rebuilt) component had been used on a vehicle
Self management maintain professional appearance at all times , make sure your uniform is clean before working on another vehicle always have shirt tail tucked in Job evaluation follow instructions keep a neat and clan app for ask that work be check

[Juan]

Chapter 3 notes 8/21/14
Starting a carter in the automotive industry

Desire and interest not a hobby but it is a carrier computer and hands on skills needed
-job shadowing: we go to the dealership and work with a tech
-programs that are around ( Chrysler CAP,Toyota T-TEN,BMW STEP )
-soft skills; basic communication skills. And working together
Most systems are team systems , soft skills are also working alone able to lead or supervise be realistic about there skill level and trustworthiness always answer honestly
-follow up call is usually 2 or 3 days after the interview during the call ask “is there anything I can do to speed up the process

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