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If you’re a new tech to the dealership (low on the totem pole) that’s probably why you’re getting so much of it. LOL
Yes warranty work sucks but it’s what you will do a lot of until you prove yourself to the shop foreman or get in “the clique”.
Warranty and Recall work is the pitfall of working at a dealership. Some manufacturers are better than others. Personally I don’t believe it should matter who’s paying for it, the worker should be paid the same. The worse part is add on’s such as if it’s AWD, will barely pay anything more even if it’s a lot more work. Worse thing I have heard is that some dealerships are using charging customer’s warranty time on customer pay tickets. Where I am, technicians do not get warranty diagnostic time, or at least are paid barely anything unless they have a certain certification which is BS because it shouldn’t matter if you diagnosed it properly. I have that certification now but lost so many hours over the past years. I can usually beat warranty and sometimes recall time.
Even some aftermarket warranties will only pay their own time. So the only way to get away from it now is to go to an independent that refuses to budge and in that case you’ll lose work and probably only end up working on old junk from customers who don’t want to pay. At least with WN you know you’ll get the job if you find it. Want to hear a customer cuss someone out but it not be you? Tell them their warranty they paid so much for is only going to cover about half of the actual cost… they are on that phone raising hell!!!
I love telling customers the aftermarket warranty they are paying for is useless after the inspector comes out or the company denies the claim and says they’re sol.
Warranty work sucks. Thankfully there are still Some things you can make good money on with gm if you do it enough. All our team has done this week Is warranty. Very little CP in the shop this week. Luckily I have another bus coming in tomorrow for some cp.
I’ve learned to write atleast time and a half and if the writer or assistant manager doesn’t want to sell it at that, a few of us tell them to find someone else to perform the work. Nice thing about the transport busses we get, depending on the tech it’s X2 and sometimes X3 from warranty time. I get frustrated a lot(mainly management and our writers), and we(the techs) get screwed a lot at our dealer but it works itself out in the end most of the time. Keep chomping at it man.
Get the recalls down, and start making good money on them.
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What he says about getting recalls down is true. We had an absolute famine last week and the recalls that came in were just about the only thing keeping us afloat. The company I work for (Take a wild guess) has recalls that usually pay more than the time it takes to do them, if and only if, you have done them around 10 times before. We have an open recall right now that pays 1.3 and takes .2 if you know what you’re doing.
warranty work is just a part of life these days. even the two master techs get nothing but warranty work. for example one of the master techs had to replace an engine. i cant remember wat went wrong with the engine but i remember him telling me it was something with the cams. no diag for warrnty either. parts told him they didnt have anymore engines. so he engine up having to rebuild the bad one and do the cam ratios, adjustment ect.. all by himself. warranty paid 10 hours. it took him 3 days non stop including on waiting for parts. i was like wowzers, so i said dont get ualified for warranty work because its a trap lol. its all your gonna be doing.
[quote=”vito101″ post=173607]warranty work is just a part of life these days. even the two master techs get nothing but warranty work. for example one of the master techs had to replace an engine. i cant remember wat went wrong with the engine but i remember him telling me it was something with the cams. no diag for warrnty either. parts told him they didnt have anymore engines. so he engine up having to rebuild the bad one and do the cam ratios, adjustment ect.. all by himself. warranty paid 10 hours. it took him 3 days non stop including on waiting for parts. i was like wowzers, so i said dont get ualified for warranty work because its a trap lol. its all your gonna be doing.[/quote]
In a good dealership the SM, GM, or Foreman, whoever, should be in there making sure they make that up to him. Otherwise, he’s only going to do that so many times before he clocks out for good. He needs to learn to put his foot down on that. Just say no, what are they going to do, fire you? If they do, not only do they still not get the work done but they have lost a Master Tech, plus that will hurt shop moral. Also, if they do, get the labor board involved, sue for discrimination saying you were selected to do the job only and unpaid labor. One problem also is too many guys lay there and take it.
This is a great example of how being able to articulate your work in writing can improve your paycheck.
[quote=”gmule” post=173696]This is a great example of how being able to articulate your work in writing can improve your paycheck.[/quote]
Agreed 100%. Get “creative” so to say with your writing. Sometimes it works out. Most warranty work blows. There are a few things left you can make money on. But when your parts manager/warranty manager barely pays you or doesn’t flag you for the whole job that’s when shit goes south real quick. Then you have to go fight it, asking why you didn’t get the full pay of the job.
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