[quote=”knookle89″ post=136473]If a tire/tires are defective, what would be my best course of action? They are warrantied to 100,000km and I did start having the issue shortly after switching to the new tires. They are ‘Weathermaxx'(by Nexen) all season tires and I went back in for the re-torque after 150km so my warranty is still good.
If I bring the car back in and the tires/tire is defective, will a balancing machine detect a problem?
What would you do?[/quote]
If my car I would take the vehicle back and complain that there is either a fault with the new tires or a bad balancing job.
If the vibration was not there with the original tires and now it is with the new tires (and the wheels are the same), the only new factor in the equation is the new tires. The problem will be either:
1. A really poor balancing job on one or both wheel/tires and hence rotational vibrations. It is also possible but unlikely that one of the balancing weights has thrown off one of the wheels. They need to re-check the balancing job for starters.
2. One or both of the new tires are out of round and thus defective and should be replaced at no cost to you. This will cause the kind of vibrations you are experiencing. (Faulty manufacturing in new tires is not rare especially in the budget brands.)
3. There is a heavy spot in one or both of the tires that cannot be balanced out properly. Again a defective tire and you are entitled to replacements.
4. If you run into any hassles/arguments with the tire shop have them put the rear wheels on the front and the new tires on the back (assuming they are the same size) and see if you have the same symptoms.
If you run into a brick wall dealing with the Walmart folks then take the car to a reputable tire shop and have them do a re-balance job and ask them to look for any defects in the new tires as well. If the tires are faulty and the Walmart crowd are unresponsive to your rectifications requests I would go straight to the Nexen Head Office in your area and complain to them direct.