- This topic has 3 replies, 4 voices, and was last updated 9 years, 3 months ago by
.
-
Topic
-
I’m new to this site and I’m fresh out the army. I’m a hourlyflat rate tech at a local dealer ship and work in medium duty diesel truck but we get gas vehicles from time to time. I got a service writer that wants stuff explained barney style to him the goes asks the lead tech if that’s what wrong. Then when sw asks lead tech and confirms same problem. That’s wasted my time lead tech time. Most importantly the customers time. Any advice???
-
Replies
-
Welcome to the site, and thank you for your service. What you are experiencing is typical dealership politics. It’s a lot different here than in the army. Chain of command is very loosely adhered to and many of your coworkers and superiors may lack the discipline (and sometimes professionalism!) that you are accustomed to in the military service. It will take some acclimation, but you’ll eventually get used to it. As they get used to you and observe your quality work it will get better, and someday you may be that lead tech that the SW comes to. Keep your chin up and stay strong! Thanks again for your service, deep respect.
First, hats off to you for your service. It’s genuinely appreciated by many even if you don’t hear it that much.
As to the problem you face I’m afraid I can’t offer much help there. That kind of BS is far too common in the dealership world and it is a disgusting time waster and ego irritation.
About 90% of all service writers and service managers should not even be allowed to hold any job in a dealership service department. Most of them cause more problems than they cure.
Hang in there and hopefully at some point the worthless SW will be gone and with any luck be replaced by a human being.I’ve worked for multiple dealers over the years (5 of them) and can count on one hand the number of decent service writers and service managers I’ve had to deal with. Seriously.
Best of luck and hope things improve for you.As far as I’m concerned the intelligence hierarchy kinda goes like this, from top to bottom:
Techs – of course we’re god-like
Immediate support staff, usually someone like the tower operator – they get it and hate dealing with BS too.
Good Service Advisers – ask the write questions, fill out RO’s properly, recognize when the customer is being crazy.
Bad Service advisers – write ro’s with lines like “rattle from dash” or other nonsense that does not help whatsoever.
Parts guys – Any deviation in requests is met with a blank look. Any cognitive processing is out of the question.
Management – Ya, I said it.There’s actually a tech specific section of the forum.
- You must be logged in to reply to this topic.