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We have some amazing service writers at my job. Numbers dropped today on who makes the dealership money. Two service writers stand out. Each literally made our dealership over 1 million in revenue for the year.
One service writer throws work to techs that can handle what needs to be done, and works magic with the customers.
The other service writer….. If someone needs an alignment, he writes it as a re-align. Even if its a brand new alignment job. They take equal amounts of work but the tech makes way less.
He also cuts a techs hours on a job after its done to make customers happy. Our boss never says anything because he brings in a lot of money like I mentioned.
Has anyone else seen this?
I have to be honest the guy treats me really good. He is always pairing me up with someone to learn alignment, radiator flush all sorts of stuff.
I’m wondering if some of the thin skinned babies I work with don’t like him because he’s no nonsense so they spread rumors about things like the alignment work.
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