The Art of the Up-Sell

[EricTheCarGuy]

Some have suggested that this title was a poor choice of words compared to the message I was trying to convey. What do you think?

Topic

[Bob]

One of the many reasons I lost confidence with my local dealer was attempting to upsell things not needed or did not exist:
Wanted to sell me a brake job because “pads were worn.” Still had 70% on front pads, 50% on rear.
Tried to sell me cabin filter job. My truck does not have them.
Tried to sell me fuel filter replacement. My truck does not have a serviceable filter. It is a sock in the fuel tank.
Tried to sell me tie rod inners and outers. Jacked it up; they had no play and were like new.

[Dan]

The Fusilli Jerry

Jerry: Hello? Yeah, this is Jerry Seinfeld. What? Twenty-eight hundred dollars?!! That’s the estimate on my car?!! No, don’t even do anything. I’m gonna think about it. Okay, bye.

George: What’s to think about? If Putty says it’s what it is, it’s what it is. He’s not gonna cheat you.

Jerry: Except that it’s not Putty.

George: What happened to Putty?

Jerry: Eh, we had a little fight about the move. I took her to this other place. I think they might be trying to screw me.

George: Well, of course they’re trying to screw you. What do you think? That’s what they do. They can make up anything. Nobody knows. “By the way, you need a new Johnson rod in there.” “Oh, a Johnson rod. Yeah, well, you better put one of those on.”

[Author]

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