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Post the things that really drive you up a wall. I will start.
Mr. drops his second set of wheels off to have winter tires swapped on and then decides when he comes back to have you put them on. You already flagged the job and got paid for it. Now you have to take your place out of line for a new RO with more work to earn a living off of to pull this jackasses car in, for free, and take his old wheels off and put the ones you just put tires on and then pack up the ones you just took off all for free. All the while watching a nice gravy RO go to the guy in line behind you. It’s even worse when you are actually working on a car and have to stop while you are on a good pace to make money to do it.
I also hate when you are working on a car that is paying out 14 hours of work and it’s a Saturday and you need that 14 hours to make a week and you are down to the wire and someone comes in for a waiter oil change that pays 0.3 and 0.3 for a rotate and you end up not finishing the good paying job for a measly 0.6.
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Now don’t get me wrong, luckily they make up a tiny percentage of my customers. Most of my customers are great and let me do my job.
Smoker cars are a big pet peeve of mine (nobody wants to work inside one of hitlers ovens), due to the location our dealership is in I tend to get a lot of engineers as customers who question every single diag including a light bulb. I seriously had to ohm a light bulb to satisfy one particular aircraft engineer that the filament was bad. Another thing that gets under my skin is when a sales person or porter parks a car in my stall the runs off with the keys. Service writers that are unfamiliar with bluetooth waste a lot of my time as well. Doing a diag only to be told they didnt get any diag time good way to raise my blood pressure. Customers who regard this job as a hobby.
LOL… Ohming a light blub.
You: The light bulb is bad, so I replaced it.
Engineer: How do you know the bulb was bad?
You: It didn’t light up until I replaced it.
Engineer: Yeah, but how do you know the bulb is bad?
You: It’s a pattern failure… and Experience.
Engineer: How did you verify the bulb is bad though…
You: (Grabs Meter)[quote=”NETWizz” post=84212]LOL… Ohming a light blub.
You: The light bulb is bad, so I replaced it.
Engineer: How do you know the bulb was bad?
You: It didn’t light up until I replaced it.
Engineer: Yeah, but how do you know the bulb is bad?
You: It’s a pattern failure… and Experience.
Engineer: How did you verify the bulb is bad though…
You: (Grabs Meter)[/quote]That is somewhat how it went except i didnt put the new bulb in till he was satisfied it was bad. What can I say I am a people pleaser. :angry:
Oh and my all time favorite
“drumroll”
“Customers that claim that they are mechanics, even though they have never worked in a shop, had formal mechanical schooling and are only “letting” me do the work because they do not have the time”
:angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry:
What Rastian said, Customers that think they know more about our job than we do.
I had a customer come in wanting 4 tires and an alignment. He came in at 3:00 and we close at 5:00 I told him yes to the tires but no on the alignment (too late in the day) he then got upset and told me that alignments only take a half hour. I told him I would be happy to align it another day. He then told me what he thought of me and left.
I also had someone bring in a old 16″ lock ring wheel who offered to show me how to change it when I had a little issue with finding the groove to get the ring off which was followed by more than a few slurs and profanities. I then carried the tire back to his truck (without changing it)and suggested that he take it somewhere else and asked if he was such an expert why did he bring it in here. He was dumbfounded but took the hint that I will not put up with his attitude.
Most customers I have are the best, they will joke with me while I work but I get a few that think that I am intentionally screwing them over.
Eric has talked about this in his videos.WOW….. You guys sound like you have it rough. The wheel lock thing ….yeah that one gets to me ..but as a shop owner my biggest one is when a customer come in and say’s I need ” Blah blah blah” done and you give them an estimate. They say sure fix it… Then They come back and act like there surprised by what the bill is. Then try to talk you down on the price.
Sorry that’s the price you agreed to and you signed at the bottom of the estimate saying for us to do the work. You put you “John Hancock” on the line that says the vehicle don’t leave until it is paid in full. Now you want to try to bargain with me.
Some people
[quote=”NETWizz” post=84212]LOL… Ohming a light blub.
You: (Grabs Meter and shoves it up dipshit engineer’s ass who proved he can design something that can go hundreds of miles per hour at 30,000 feet but cannot figure out a lightbulb.)[/quote]
There, if fixed it for you.
[quote=”Raistian77″ post=84265]Oh and my all time favorite
“drumroll”
“Customers that claim that they are mechanics, even though they have never worked in a shop, had formal mechanical schooling and are only “letting” me do the work because they do not have the time”
:angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry:[/quote]
I had two Emmy award winners get mad at me for not letting them use one of my bays to do God knows what to their car. “Well, we’re licensed mechanics.” I asked “How did you pull that off I’m only certified.” (TN does not have state licensing)Love the ohming a light bulb deal. That’s hilarious!
Nothing I hate more than seeing poorly done repairs. Especially with wiring.
After that is anyone un familiar with “the code/ man law” and assume they can just touch your tools. No you cannot borrow my screw driver to adjust your headlight.
I’m not really a technician (yet), but I do have a few pet peeves:
People who buy parts themselves and end up getting the wrong parts
Audi/VW lug nut/stud thingies
Dirty cars
Serpentine belts
Douchebags who think they’re ASE master techsI get really annoyed when people (my old boss) take tools and then just throws them where he feels like it. Granted they were still in my bay but he generally only needed the stuff that I’d use most of the time to so it was annoying.
Smelly interiors, finding snake skin in engine bays
Oh. I had a customer yell at my service writer for waiting for an hour wondering why it took so long to do an oil change, got my ass chewed out only to find the car sitting in the service drive (lazy bastards didn’t think to look)
So I got laid off, and I’ve been begging my friends, neighbors, family, everybody to give me work.
Got a text this morning: “Can you fix my car?”
“IDK, what’s wrong with it.”
“Yesterday, everything was great, but today it’s broken.”
“What’s broke?”
“It makes noise.”
“What kind?”
“Clicking.”
“That’s normal.”
FOR GOD’S SAKE!
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