Big chains tend to back up their work better but are also more expensive. Plus, they are trying to make sales, which is why you take it in for something small and they say you need a ton of other work. Big chains are owned by greedy corporate bosses who are constantly telling the shop owners to bring in more money. So you get to deal with some smooth talking salesman who talks over your head even if you KNOW the inner workings of a car.
They say –
“After a diagnostic test, we dicovered the knooter valve is bad… What this knooter valve does is… and over time when it wears out… so what can end up happening is… it is a labor-intensive job… It normally costs $5,000 to replace but we can probably get it done today for $4999 and offer a full 5 minute warranty.
Sound familiar?
Ultimately when you are deciding if you want a shop to do the work, see how the repair shop itself looks. If it is a dump, run away. If it is clean and seems organized, they probably care more about their work.
In my case if I HAD to go to a repair shop, I would probably seek out a good locally owned place. It may be harder to get in but they are not as likely to want to replace everything except the oil filler cap.
Oh get this – my room mate took her car to Meineke for a small occasional engine knock. They said, I swear to God –
“We could put a used engine in it for $3200 and give a few month warranty”.
$3200 for some used engine and a few month warranty? No, we decided to take our chances.