Opinions about mishaps, from a Dealership’s POV.

[Jonathan]

Hello,
Two things,

First:
I was over on the Wranglerforum.com and some one posted about how when he dropped his Jeep off at the Chrysler dealership for an oil change they crashed it. 🙁 This is unfortuante, but I’m sure it happens from time to time. So what obligation does the dealer have as far as repairs to the Jeep? Since the vehical will have an accident on it’s recard, it’s value will be lower, does the dealership owe any difference here? These questions came up in the thread. If you’re interested in reading its at http://www.wranglerforum.com/f202/so-the-dealeship-wrecked-my-14-jk-fe-892033.html

Second:
In 2012 the Penstar 3.6L V6 Engines had cylinder head problems. Apperently they were made incorrectly, and throw misfire codes. Later versions of these engines, seemed okay. But now, 2014s are having the same problem. People on the wranglerforum are suspicious that the old heads that were replaced under warranty are being re-used in the new 2014 Jeeps (And possibly other Chrysler vehicals using the Penstar 3.6L Engine as well) See http://www.wranglerforum.com/f202/code-p0306-872905.html for the thread on that.

What comments / opinion do you Eric, or people who are not Eric about this? I’d like to hear from people who have worked at a dealership at some point.
Thanks,
-Jonathan

Topic

[Bluesnut]

As to collision damage the dealer is obligated to repair the damage and make the car as it was. Diminished value is something that could be an arguing point and this can cause push to come to shove. A lot depends upon how hard a car owner is willing to push the issue.
For what it’s worth, I damaged a customer car (not my fault, a car salesman plowed into me as I exited the shop and he was speeding in the lot) and both of the import guys I worked with also damaged customer cars. In both of their cases they were at fault. The dealer covered everything without hesitation.

I really have a hard time buying into Jeep re-using warranty cylinder heads on new production vehicles and in all honesty, just don’t see that happening.
It sounds like the problem is related to machine slop or carelessness during the machining so likely that’s been cured already.
It could also be that a disgruntled production line worker not happy with the workplace tweaked a machine adjustment and deliberately sabotaged a run.

That may sound coarse but it’s happened with other car and motorcycle manufacturers in the past. Some GM workers at the Oklahoma City plant (now closed) were sabotaging new cars and SUVs and this even happened to Harley Davidson many years ago when AMF was calling the shots.
There was the story of the new Harley being uncrated and a note was attached to the top of the gas tank which stated that “I get paid X dollars to xxxx things up. How much do you get paid to find out what it is?”. After a lot of work it was found that someone had put an end wrench into the transmission gears. That would have worked out well………. 🙂

[Author]

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