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HELLO!I have been a mechanic for 42 years. I started out in dealerships for the first 10 years and I went to all the factory schools they would send me to. I’ve had 2 gas stations and 1 repair shop but now I’m semiretired. At 64 I’ve learned one of my best tools I ever had was being a good communicator. Communication is one of the most important tools a good mechanic can have. Being on the same page with the customer is important. Asking the right questions will not only help you but the customer as well. So before getting into all that high tech stuff ask the basics. When does your problem happen? Hot, cold, slow, fast, and so on. This will help you get your problem fixed right the first time and it will keep your customers happy! bruce8492
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