Need Vehicle Protection Service Rep-Southfield, MI

[Ghadeer]

DO YOU HAVE A PASSION FOR AUTOMOBILES?
DO YOU HAVE EXPERIENCE REPAIRING CARS?
DO YOU WANT TO PUT YOUR WRENCHES DOWN?
DO YOU WANT TO LEARN THE EXCLUSIVE FIAT CHRYSLER AUTOMOBILES WARRANTY CLAIM SYSTEM?
ARE YOU INTERESTED IN WORKING CLOSELY WITH ONE OF THE TOP AUTOMAKERS IN THE WORLD?

IF SO, JOIN OUR TEAM AS A VEHICLE PROTECTION CONSULTANT FOR MINACS/FIAT CHRYSLER AUTOMOBILE in Southfield, MI!

PERKS FOR YOU:
• Career Growth – (Lateral and Vertical/Horizontal)
• Paid Training
• Paid Time Off
• Paid Holidays
• Diverse Work Environment
• Health, Dental & Vision Benefits
• 401K
• College Reimbursement
• Flexible Spending Plans
• Short-term & Long-term Disability

VEHICLE PROTECTION CONSULTANT
Provides customer and dealer support of the claims, repair authorization and contractual provisions of Chrysler’s MOPAR/FCA Vehicle Protection Contracts as they apply to all current products and any new product type sold for MOPAR/FCA Vehicle Protection

SPECIFIC RESPONSIBILITIES
– Answering inbound information questions
– Provide resolution on dealer/consumer issues
– Cost control through pre-authorization activities for repairs
– Review and determine component/repair coverage under contract
– Analyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costs
– Analyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledge
– Authorization of failed covered components only
– Make outbound calls as necessary to provide solution to inbound transactions
– Create case records to document initial contact and all pertinent information
– Utilize claim entry and case management systems

ESSENTIAL QUALIFICATIONS:
•Education / Knowledge:
o Minimum High School diploma or equivalent; college experience or college degree preferred
o Automotive knowledge or experience
o Good stress management skills
o Organizational skills
o Good communications skills
o Good writing skills

•Experience / Skill:
o Dealership or Repair Facility Experience in Service Operations (minimum two years)
o Automotive Mechanical Background (minimum two years)
o Warranty Experience Preferred

Apply online at http://www.minacs.com or directly to the Recruiter at ghadeer.hadeed@minacs.com

Minacs is an Equal Opportunity, Affirmative Action Employer
We thank all applicants however, only those under consideration will be notified.

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