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So my wife has an 06 Mercury Mountaineer 4.6l 3 valve with a 6R60 trans. Right now it has about 160k and I’d like to have the transmission serviced. Yeah I’m weird like that… So I called three different dealerships and surprisingly I got three different prices for the same service, I chose the dealer over a private mechanic since the 6R60 is an unusual transmission and requires Mercon SP, so for piece of mind I’d rather have a ford tech working on it. What I wanted was a fluid flush and new filter. One dealer quoted $199, the second quoted $185, and the third gave a quote of $179. Why is this? And why must they say that oh well we don’t drop the pan and change the filter we just flush the system. Is it really that hard for a service advisor to quote the job I’m asking for?? Sorry to vent, however I’d love to hear other opinions.
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If it has a replaceable filter you want to replace it. As for the various prices, that’s normal. Each dealer is free to set their own price for parts and labor.
Why not just do that job yourself?
It will be cheaper, plus you know the dealer is going to find SOME reason to say the whole thing needs rebuilt.I will probably end up doing this myself, my hope in calling dealers for quotes was that I could hopefully find this service on special. I am also still a little gunshy when it comes to a new repair on this car after learning the hard way about the ford 3 valve spark plug issue. If you don’t know anything about it Google for 3 valve TSB, and prepaid to be entertained, seriously all it is missing is the Benny Hill music.
I know the risk of the dealer trying for the up sell and telling me everything is broken, however the multi point inspections they perform are invaluable to me because it shows me what I get to fix next. I have no issue telling the dealer no I do not wish to have that serivce performed at this time. Then I just take there little worksheet home and start making my parts list, and clearing out a Saturday to get the job done.
I guess my real frustration with my initial post was the lack of customer service, all three service writers sounded and acted annoyed when I called for the quote.
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