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My hope in starting this thread is that it’s a long lived thread where we can tell seemingly tall tales about strange customer interactions. The stories you’d never believe until you’re reminded of that wierd customer complaint you had yourself. The ones where the car comes back after fixing the first complaint with an inexplicable new complaint that your customer swears has to be your fault. What’s your story? Maybe your changed a wiper blade and their exhaust fell off. Maybe you didn’t even work on the car, but then it was your fault anyway. Any story with the context of absurdity as the fallout for what should have been a job well done will do.
For me personally; I remember changing out a multifunction switch on an Impala once. The customer requested a salvage yard part be installed and I knew that switch was about to fail in the same way as the original. The customer acknowleged my concern and I had to install the used switch anyway. He came back a week or two later to have a new switch installed and asked that I not leave my laundry in his car this time. He left “my laundry” in the front floor board to grab before we gave him his car back. Sure enough, there was a single tube sock and a large jug of laundry detergent in the car. I still have no idea who’s sock that was.
A coworker installed a starter into an Escort last year and the little old lady that owned the car came in screaming at us because the dash board was hot and the vents were blowing hot air. She screamed it was burning up inside the car….after it spent most of the afternoon outside in the hot sun. She said we did something wrong. We think it had to be black magic.
Another coworker was accused of stealing some GPS equipment out of a customer’s car. Ben is a 6’3″ white man who, by the customer’s description, was indeed named Ben. But, Ben became a 6′ tall black man by the end of the dialogue. Ben didn’t even have a tan to show for.
The perils of under hood courtesy checks: My friend Tony had a customer come out to the shop and yell at him for contaminating the car’s air system. Tony had opened up the air box to check the air filter. One day, I was doing the under hood checks on an Equinox before lifting the car to fix a flat. The customer came out and tells me I wouldn’t find the tire under the hood. She was right!
So that’s just a little to get the ball rolling. So…what’s your story?
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