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Hey Eric!
I searched for this but didn’t find anything, I thought a good topic to cover would be Lemon Law and “Buy Backs” from dealerships. Lemon law varies state to state I believe but are very similar. I bring this up because I recently bought a 2012 Jeep Wrangler with less than 40,000 miles and I’ve had it back 3 times for engine problems in the last month and a half of owning it. The first of which was having to get a cylinder head replaced less than an hour after owning it, and I’ve had it throw a code for multiple cylinder misfire twice since then. I’ve had it back in once and they replaced a spark plug but the problem persists, and I’ve got another appointment in 2 weeks to bring it back in for the same problem(work and labor day prevents me from getting it in sooner).
This time when I brought it back though I asked them to buy it back because of all the engine problems I’ve had with it. A squeaky bushing there, or a leaky seal here aren’t a big deal to me, but engine problems for a fairly new and low mileage vehicle is inexcusable to me. However they refused to buy it back and when I asked them if I needed to get a lawyer, they said yes.
Even though this is more related to sales and management, it does still tie in with the service department(which at least they’ve been professional about the whole ordeal). I was hoping you could touch on this subject in the future, and share your side of the story from the service department’s perspective. Maybe even give some advice to those that don’t buy “new” vehicles often and how to handle it if such a situation arrives.
Do most of these cases succeed for the customer in getting a buy back/refund or do dealerships prefer to string the customer along long enough that they just give up and live with the problem?
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