Discounts for loyal customer’s?

[Deano Garrett]

I don’t know but this might make a good ETCG1 discussion. What you should do or how you should handle a customer who gets some service done and has passed your name around to their friends and family, resulting in you getting more jobs. But then they come in that one day and pop on you well come on give me a deal look at the work I have brought in for you. They ask for a deal you would give your mother(personally I don’t charge my ma, but hey…lol). I mean where would you draw the line and how would you go about nicely telling them “Umm, NO” ?

Topic

[EricTheCarGuy]

Interesting topic. I believe I’ve touched on that in a couple of videos already however. I’m not sure if that topic can stand alone in it’s own video because it’s so subjective.

Thanks for the suggestion.

[Jamie]

In my experiences on both sides – having customers, and being a customer – If someone asks you or tells you they deserve a deal they’re hardly loyal and probably are or wont hesitate to go find some wear cheaper. It can be a touchy subject some times as some people just go about asking how much they should expect to pay you making it sound like they want the best deal going. Its annoying.

That being said, anyone who’s spent time at the cash register learns pretty quick who their “loyal” customers are. They’re also normally the ones who don’t ask for a special price and are just happy to have someone who will take care of them.

[Author]

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