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Took our Family Van in to the dealer for 75k service before a big trip out to Colorado to visit family a few months back. 2006 Nissan Quest, Nissan Dealer, the one i bought it from in 2006. Ive never had any issues in the past so this struck me kinda odd, here it goes. Had the wife take it in due to my work schedule. They did the service, took about 7 hours, but it got done. Next day wife calls me and says the AC isnt working in the front, and the gas gauge wont show that its full, just stops at 3/4 the way. We know the AC worked, she was running it on the way to drop it off for service, and i take her word that the gas gauge was fine too. :whistle: So i told her to drive it back to dealer, ask for same service rep, explain that they were working when she dropped it off and see what they do, they’ve always been good to me in the past. I get the call, you know the one, angry wife telling me ” here, you talk to the service guy!!”. He tells me , the AC issue is an electrical issue with the circuit that feeds the front of the van. Now to fix that it would be $630 dollars. :pinch: The fuel gauge issue most likely is the sending unit at the fuel pump, we would have to drop the fuel tank which is pricey , so we recommend changing the fuel pump while its down, cost is $890 dollars. :blink: :blink: I tell him- I cant explain the fuel pump issue, but this AC issue seems a bit fishy to me. I feel like you did something to the Van to create work. He didnt like that at all. He says, Mossy is a great family to work for, and ive worked here for 12 yrs, there is no way we would sabotage your vehicle and risk our reputation. I reply- With as many times that ive taken my vehicles there, i really dont feel comfortable allowing you to work on my Van. If you can just put it back together and hand the keys to my wife, im gonna have to take it somewhere for a second opinion. He didnt like that. Long story short. I didnt take it anywhere else, just dealt with not having AC up front, and the odd fuel gauge issue. But then today happen. Battery goes down on Van. I change it out. While doing it i figure hey, lets check the fuses for the front blower, those are fine. Lets check the relay for front blower, its good. Leeds me to the Front blower resistor under the glove box. BAMMMM. What the hell is this??? It was completely unplugged. Its a snap in connector. How the hell is it unplugged. I plug it in, pull on it, wiggle it, wont come out. Did this dealer unplug my resistor?? and if so what did he do to the fuel pump??? Dam its getting hard to trust people anymore.. What do you guys think? Sorry for the long drawn out story.
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Glad it made you feel good JTF. Unfortunately corps or large corps tend to lean that way, kinda sad but then again ive never been an investor sitting at the table. Man your ratio of 2 out of 16 being honest is depressing. For me to find a honest mechanic i might have to go through that many, dang. I live in a small town on the outskirts of San Diego county,not many mechanics here to choose from. Maybe ill look for the one that has cars stacked up in his lot , spilling over into his front lot and street parking, could be a sign that people trust that guy and are willing to wait however long it takes just to let him be the one working on there cars.
[quote=”Baker” post=104284]Maybe ill look for the one that has cars stacked up in his lot , spilling over into his front lot and street parking, could be a sign that people trust that guy and are willing to wait however long it takes just to let him be the one working on there cars.[/quote]
or it could be a sign that he doesn’t know how to fix any of them 😛
If AC wasn’t working when your wife left the dealership, that was the time when she should have turned around and gone back. I know it would have been major inconvenience for her, but now you’re in dispute with the dealership (you say, they say). Did putting that connector back together fix the no front AC issue? Was a cabin air filter replaced along with the AC inspection? If so that part should be on your invoice.
swingwing, no cabin filter was replaced during the service and wife didnt notice the ac wasnt working until the next day. The day they did the service they had it most of the day, when she picked it up she most likely didnt feel the need to turn on the AC. Yes when i plugged the connector back in it worked fine.
quikNpainless- thats pretty funny. I didnt think to look at it that way.
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