Communication in the Shop

[Tim]

I currently work for an independent shop and there is little to no communication between the ‘service writers’ and the techs. Boss/owner has the same issue with no interaction. We get our Repair orders, do the service and inspection, write up the Parts and Book time sheet and then put them in the office for estimates and approvals. Many times we have to be detectives if it relates to a certain problem. Additionally, How important is the interaction between not only the Boss/owner and the service writers and techs. To me the lack of communication is not good. The only real interaction is when something goes wrong. There is no Positive statements to the techs and is very frustrating, to the point where it makes the job tedious and just going through the motions so to speak. Any thoughts would be helpful..

Topic

[EricTheCarGuy]

I believe I’ve touched on this a bit in these videos.

It is a difficult situation and one I believe needs to be addressed at the management level.

Thanks for the suggestion.

[Flemming Jacobsen]

That doesn’t sound good, not at all. I don’t have my own shop, but I have a lot of experience coming into shops as a operator of several company cars. In my experience at least the techs usually spoke with me if I came in and reported an issue rather then simply just go by what was written on the order. And if the “fault report” was ambigious the service writer here usuallly asked me to stay so the tech could ask me.

[Author]

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